General warranty

This policy may not be altered or amended in any manner, and buyer by accepting delivery of the goods described herein accepts and agrees to abide by the terms and conditions contained herein.
The ownership of all products shipped and sold from Computer Zone remains with Computer Zone until all payments from the customer are cleared through Computer Zone's bank.
No warranty for physically damaged items, which have cracks, missing pins, or burn marks. Any items damaged by power surges, floods, brown-outs, black-puts, or other natural disasters are not covered by warranty.
Any products found to be abused, mishandled, modified, or altered; all warranties voided.
Removal of warranty sticker or serial # voids all warranties and will not be accepted in return.
The warranty date begins on the original invoice date, and must be related to warranty sticker date.
The items warranted must be received by our RMA department before the last day of the warranty period for warranty replacement.
If a replacement is not available, Computer Zone reserves the right to replace with similar products of equal or greater value based on our purchase costs. Computer Zone also has the right to repair the products.
Warranty void without receipt.
Other than the aforementioned limited manufacturer’s warranty, there are no warranties, expressed or implied, which extend beyond the description of the face hereof, including any warranties of fitness, or a particular purpose and merchantability.
All products, after warranty period, may be repaired with a reasonable service charge, provided that the product is repairable.
Computer Zone accepts no liability with respect to any software or data contained in any product or part sold by or returned to Computer Zone.

Systems Specific Warranty

All full systems built by Computer Zone carry a one year limited parts and labor warranty on motherboard, cpu, harddrive, ram, video and one year limited on all other parts.
All on sale systems built by Computer Zone a one year limited parts and labor warranty.

Payment

Invoices are due and payable in accordance with the terms specified on the front of the invoices.
Any order carried pre-paid will be held and not shipped, until entire payment has been cleared through Computer Zone's bank.
$25 fee on all return checks.
Accounts past due are automatically placed on C.O.D. cash and all shipments are held until account is current. A charge of 1.5% per month (18% per annum) or the maximum legal interest rate, whichever is higher, shall be charged on all sums not paid when due. If legal action is necessary to collect any sums due hereunder, buyer agrees to pay all costs of collection, including court costs and seller’s attorney fees so incurred.
If tax exempt, buyer will provide Computer Zone with an exemption certificate in form and substance satisfactory to the relevant taxing authorities.
Orders accepted by Computer Zone are not subject to change or cancellation by Purchaser except with Computer Zone's verbal or written consent and upon payment of an appropriate charge to cover the cost or loss incurred by Computer Zone. This charge, unless otherwise agreed in writing, shall not be less than fifteen percent (15%) of the price of the goods subject to change or cancellation.

Return Merchandise Authorization (RMA)

Prior to shipment, an RMA number must be acquired from Computer Zone's RMA/Tech support department.
The pre-approved RMA number must be marked clearly visible outside the shipping label and on the packing list.
Purchasers account must be current and have all payments cleared with Computer Zone’s bank.
Computer Zone reserves the right to inspect and test all returned products; no replacement or exchange of the returned products if found to meet the functionality of manufacturer’s specifications.
Customers will be charged additional for testing and repackaging when returned "Bad" items are found to have no problems or defects.
Items found to be out-of-warranty or not belonging to Computer Zone will not be replaced. Instead, they will be returned back to the customer freight-collect.
All RMA items must be in original resaleable condition, with all original packing, manuals, and software.
All RMA items must be shipped freight pre-paid by the customer. Furthermore, the customer is expected to ensure all items being shipped back. Computer Zone is not responsible for any losses or damages for such equipment.
RMA’s will be shipped back to customer via UPS ground delivery. Express shipping will be at additional cost to the customer.
All RMA’s must be accompanied with a copy of original receipt with name, return address and phone number of customer.

Refunds

All refunds must be accompanied by the original receipt.
All refund items must be in original resaleable condition, with all original packing, manuals, and software.
All refunds will be credited at current market price and is subject to a 15% restocking fee.
All returns must be within 14 days, no credit or refund past 14 days.
No credit or refund on special order items, labor, freight, insurance, or customs.
All returns must be shipped freight pre-paid by the customer. Furthermore, the customer is expected to ensure all items being shipped back, Computer Zone is not responsible for losses or damages for such equipment.
Software sales are final. Computer Zone will not accept any returns on software.
All refunds or credits will either be placed back on the Purchaser’s credit card, or in the form of company check. Up to 10 business days may be required for refund.

Discrepancy & and Shipping Damage

For wrong items, missing items, shipping damage, or other discrepancy; customer should report to RMA department on the day in which the items were received. Any claims after one business day of receipt, will not be honored.
For any shipping damage, customer must file a claim with their carrier immediately. All items are shipped insured, thus must be reported for coverage.
Items will not be cross-shipped for any reason.
Customer is responsible for paying any freight charge caused by refused shipment or unclaimed goods.
Computer Zone will make every reasonable effort to deliver on time however, Computer Zone shall not be liable for late or lost shipments.

Customer’s Responsibility

Customer should inspect all packages for damages and discrepancies upon receipt.
For wrong items, missing items, and shipping damage; customer should report to RMA department on the day in which the items were received. Any claims after one business day of receipt, will not be honored.
Always inspect each item for physical damage, missing documentation, and driver disks.Customer should always provide a detailed & specific description of problems for defective items.
For any defective equipment must call RMA Dept. for a RMA #, which must be present on package next to shipping label otherwise it will be refused.
All RMA’s and returns must be accompanied by a copy of original receipt.
Purchaser is presumed to have qualified and knowledgeable technical ability to diagnose and pin-point problem sources.
The sales receipt is the customer’s warranty. Computer Zone does not keep individual sales history.

Consequential Damages and Limitations

Computer Zone shall not be liable for any failure to perform or delay in performing any of its obligations when such failure or delay is due to circumstances beyond its reasonable control, including, without limitation, any act of God, war, strike, riot, fire, flood, earthquake, lock-out, late or non-delivery by suppliers, shortage or unavailability of materials, components or transportation facilities, or any act, refusal to act, regulation, order, or any governmental authority.
Under no circumstances shall Computer Zone be liable for any special, indirect, incidental, or consequential damages of any kind or nature whatsoever, including, without limitation; lost goodwill, lost resale profits, loss of data or software, work stoppage or impairment of other goods, and whether arising out of breach of any express or implied warranty, breach of contract, tort (including negligence), strict product liability or otherwise, even if advised of the possibility of such damage or if such damage could have been reasonably foreseen, except or lye in case of personal injury and where to the extent applicable law requires such liability.
Computer Zone reserves the right to refuse business to any party.
The rights and obligations of the parties under this agreement shall be governed by the laws of the state of Indiana, in which Computer Zone is located.